Have I told you lately how much I adore KnitPicks? I order from them on a fairly regular basis and freely admit that I'm hooked on their nickel-plated knitting needles. I own several sets, and if anyone burgles my apartment, they can have my outdated stereo system and can take their pick of my decrepit television sets and VCR/DVD combo units.....but DON'T TOUCH MY KP KNITTING NEEDLES, BURGLAR. GOT IT????
Anyway, about a month ago I decided to buy a set of their Harmony wood fixed circulars to use for socks. Just as a change, y'know? Size 1, 40" long (for Magic Loop). When they arrived, I was struck by how beautiful they are. If you've never seen them, go take a look by clicking here.
So, the next time I started a new pair of socks (April 8 - Summer Lovin'), I used my new Harmony needles. Though I've always loved working with my nickel-plated needles, I was impressed by the way that the wood warmed up in my hands. The sharp points made working with the fingering weight yarn as easy as working with my nickel-plated needles. All was well.
Then, Monday evening as I was watching television (House), the needle in my right hand snapped in two! I was just sick. I LOVED those needles. Phooey. Luckily, I had a set of size 1 nickel-plates empty and was able to transfer the socks to those without losing any stitches.
Later that evening before bed I e-mailed Customer Service at KnitPicks and explained what had happened. I asked if I needed a return number so that I could mail the broken needles back and if I could replace them with nickel-plated to prevent another mishap.
Keep in mind here that I really didn't expect anything but a return number. The next day I received a response from Customer Service apologizing for the defective needle and telling me that a replacement (in nickel-plated) would be going out in the mail to me and that there was no need to send them the broken needle.
How totally cool is THAT?? My only wish is that KnitPicks could teach the art of customer service to a lot of OTHER companies!
KnitPicks People.....you RULE!!